Worst Service EVER at Telkom Mobile Lakeside Mall!

I am at my wits ends.Never have I ever received such pathetic unnaccepatbale service ever! My contract was due for an upgrade over 4 months ago. I was told that their is a nationwide shortage of phones and that within a week my phone will arrive. I waited 2 months with NO contact from the staff- no one ever answers the phones, I have to constantly go into the store and in the interim I am still paying my contract with no handset - to date I am still waiting with no response from the store. Get it together, this is the worst service ever!