Worst Service ever and 0 was not an option

<p>To whom it may concern</p> <p> </p> <p>I am at my wits end with Telkom I have tried every form I can find to get my request resolved and yet I have not received proper feedback or escalation from Telkom.</p> <p> </p> <p>On the 21/03 I sent Telkom a form to port my ADSL line from Telkom to another service provider called Axxess. I attached all relevant documentation and followed the correct process. I sent the email to ********** <p> </p> <p>Once completed I received an automated response which stated the following:</p> <p> </p> <p>“A service consultant will contact you within 21 business days to verify the information provided and/or confirm cancellation/retention options available”</p> <p> </p> <p>After I received no other response from Telkom I sent another follow up mail on the 21/04.</p> <p> </p> <p>I then waited for a response. On the 05/05 I received an SMS stating that Telkom are saddened by my decision to cancel my ADSL services. When I got home on a Friday I realised that my whole line had been cancelled instead of placed in the holding pool to be picked up by my next ISP. I tried to contact Telkom over the weekend however they were unable to assist me or to get someone to call me on Monday.</p> <p> </p> <p>On the Monday the 08/05 I then called the Telkom call centre to get assistance with reinstating the line and with placing the line in the holding pool. The consultant then reinstated the line but added a bundle and did not add it to the holding pool. I have since then phoned everyday and everyday the call centre agents have different stories. They do not know what the process is and they do not provide the correct feedback. I also asked for managers to contact me which never happened. Today I spoke to an agent who put the phone down on me and I am just now ready to pull my hair out.</p> <p> </p> <p>I have been without internet services for over a week now with no proper feedback or responses from Telkom.</p> <p> </p>