Worst service ever - ADSL installation

<p>It is was great concern that i today write about the worst ever service received by Telkom or any service provider for that matter.</p> <p>During the month of March 2017 I app**** for Fibre to Home via the SMS service as per the billboard/s. I received a call back from one of the Telkom sales staff towards the 23rd of March 2017 and was advised that Fibre is not available in my area (Florida/Roodepoort) and that an ADSL line will be installed and WIFI router supp**** for a 10 MGPS line up until when Fibre is made available.</p> <p>I further received an sms on 31.3.2017 confirming that the line will be installed on 03.04.2017.</p> <p>The technician arrived on 03.04.2017 told me that the line cannot be installed as the cables were faulty. A fault was logged on said date (03.04.2017).</p> <p>I have been phoning 10213 at least twice a week from said date (03.04.2017) to follow up and have received no joy as all i`m told is that my query is still at the cable department and cannot be given a time frame. And that it will be allocated to the Manager of the Technical department whom will contact me,but nothing.</p> <p>We now entered the 04th month since applying and still no ADSL line, all that i have received is a WI-fi router which is useless to me.</p> <p>To crown it all I spoke to an Openserv technician living in our complex who tried to assist but was told by his superiors that he is not allowed to assist me as he is only allowed to work in the area which he has been allocated too.</p> <p>The above Technician also asked me if Telkom had offered me LTE before offering the ADSL line, my response to his question was no as the Telkom Sales agent who initially assisted me did not make mention of LTE.</p> <p> </p> <p>I hope by writing the above my query will be resolves speedily.</p> <p> </p> <p>My contact number is ********** .<br /> <br /> <br /> </p>