worst service ever

Telkom is the worst provider to deal with, *********** staff who all gives you different stories and passes the buck .Their service levels are pathetic. i call and wait at least 30 to 40 minutes before someone can actually assist. so last year my cables were damaged and when i called telkom to log a fault they said that someone will come and assist then i waited about a month and called again they then said that they working on it remotely. i waited another 2 months and still nothing so then i called again and i was told that apparently that they not fixing the cables anymore and i need to change to wireless which was not told initially .i then spoke to a sales agent who concluded the move to wireless. i had not change my plan or anything i just merely was told that it would be wireless and i would stay on the exact same package. Well being telkom and they ridiculous waiting times i only received my correct sim card after 2 months of them delivering the wrong package. i started using my wifi and landline as normal and then to my surprise when my next bill came i was being charged for calls .i called the call centre and was told that i did not have a calling plan attached to the policy. i was shocked as i know everything was the same and i just moved to wireless. this was in Feb. so i was told to call sales ask them to add the calling plan which i did *** but im still being billed for calls. i logged so many disputes and spoke to so many consultants who did not know whats happening(Sonwabile Nkonhle, Ncumisa Jamdele, and today Nonsikilelelo Menze). its surprising is that each time i call i must explain this whole story and its very very frustrating. I’m paying for something that was supposed to be added on initially. telkom has really been testing my patience and i cant believe that when a customer calls in they have to always repeat themselves. Nonsikilelelo Menze doesn’t know anything ,never answered my questions and kept saying she doesn’t know. She did also tell me that I would not need to pay this month unless my dispute is over. is there no system in place to capture clients comments? i need urgent feedback as im getting no joy. i even ask for managers to call me back but it seems like there are no managers at telkom .worst service ever!