Worst service ever!!! 7months still not sorted

This is my 2nd Hello Peter complaint over the same situation! the 26 Aug 2015 REF no ***A i called in to cancel our ADSL which i was told it will be canceled by the 21 Sep, i called in again to see if this has been done just to find out that i have to go into a branch to cancel my ADSL, on the 21 Oct i went to Telkom Rosebank and got 3 ref number as my request was send to 3 managers which no one has contacted me still to this day REF No: ***8, ***3, ***7. no calls no email no msg! i then reported this on hello peter in Jan as if i call into telkom no one can assist me, i then got a call from telkom middle to end Feb regarding my hello peter complain and the lady on the line confirmed that someone will contact me shortly to make sure this has been sorted out, its now end March and still nothing has been done!!! i am disgusted in the service and demand a refund on the payments deducted from Aug until this has been sorted! this is pathetic!!!!!