Worst Service ever !!!

No one in Telkom can tell me what is the status of my order. I app**** for a new contract last week. Phoned in twice to find out the status - all they could say that it was still in progress. Now I see on my online account there was an order with a reference number and a cell number. Phoned again today to find out what the status is - to my surprise I am told that the order is not done with Telkom but by either of the 2 external online service providers - which I never contacted at all. No one in Telkom can tell me who - just the contact details of Cell Direct or Telkom Mundo. I can not believe that no-one can assist. Worst service ever!!!