Worst service ever

We have a business that has been using a neotel telephone line for the longest, upon receiving a notification from Neotel that they are closing down shop, we then app**** to port to telkom, we then spoke to a Philisile Andile Mbatha(***) and we were advised to mail some documents, which we did on the 31st of May this year, and were advised that it will not take a month, two months later we were asked to send the same documents to *** on the 18th of July which we did same day, to cut the story short, we are still out of our business line that we are porting to till today, now we are not even getting responses, when we call the helpline they tell us that the case is close and there is no apparent reason. Today is the 7th of November and we are still waiting to be ported from the 31st of May