Worst service ever

I would like to express my deep dissatisfaction with the mobile insurance service recommended by Telkom. I have been consistently paying for this insurance over the past three years. Unfortunately, when I recently lost my phone and submitted a claim, the response I received was both disappointing and unjustified.

The insurer rejected my claim on the grounds that the SIM card associated with the contract was not in the device at the time of loss. This is simply not true—the number in question has always been my primary contact line and was indeed in use on the phone that was lost.

Additionally, the claims process was unreasonably slow. It took two months for the insurer to respond to my claim, during which time I had to follow up repeatedly—often on a daily basis—without a functioning phone.

In the end, my claim was declined based on inaccurate and unsubstantiated reasoning. Given this experience, I strongly caution others against entering into a cellphone contract with Telkom or relying on the associated insurance services, as they may be met with similarly poor service and unfulfilled promises