Worst service ever

I took a Telkom mobile contract with telkom through Mondo in August 2021. I was fine until February 2022. I missed payment for February and made payment mid March 2022 for both feb and March. A week after making payment of R290.00 as per our agreement (written) with Mondo, Telkom suspended my account with no reason. Fortunately they reinstated my internet connection a day or two later. Remember...Telkom/Mondo was debitting directly from my account at the end of every month until February 2022. Forcing me to manually pay, thus making it late payments. April was paid manually on 4May2022 because they did not debit. On saturday 7 May telkom suspended my account after i paid. AGAIN! The reason for all this is that Mondo has been receiving payment along with the proof via email and their whatsapp platform but when i check with Telkom, they confirmed that the banking details i used to pay Mondo are correct but none of the payment reflect on their side..i am currently owing R782.00 to telkom because money sent to the mondo acount as early as march is still not reflecting on Telkom's side. Not once did mondo communicate with me to acknowledge my payments. Im accumulating penalty fees on my premium. I have called Telkom about this since Sunday 08/05. I was told that my matter is escalated and my account will be reinstated, but to no success. I called again yesterday and i was promised that management would be in contact with me before 7pm. That includes today as well. No call from anyone. Mondo and telkom are really ruining my credit score very badly 😢