Worst service ever!!!!

Good day, We have a huge problem with Telkom. On the 28th June 2019 we app**** for an ADSL line with uncapped internet. To date after several phone calls and emails no line or Router has been installed. When we app**** a sales consultant phoned us to confirm that ADSL is available in our area. After about 2weeks a technician was at our house to install the router and line but told us the adsl line was faulty and that they need a different team to come fix the problem. When we phoned them they said they reported the problem and will get back to us shortly. Then they phoned us and told us we cannot receive adsl in our area and need to go wireless. Still receiving bills and founding out our neighbours have adsl with Telkom we phoned them again, again they told us adsl is possible in our area and that the problem is reported and that Telkom will get back to us shortly! December I had enough of empty promises and asked them to cancel the order as we are receiving bills which we refuse to pay due to non delivery and if we want to phone the billing department we cant get trough because we do not have a service number. So finally we received a email address to the billing department and they responded by saying they cannot cancel the order due to a stuck order on the system and can only cancel it when the problem is resolved. Needles to say the problem is still not resolved and my account has been handed over!! I will never recommend Telkom to anybody. If you have so much problems getting your product installed what will happen if you have a product and then there is a problem!!!