Worst service ever

I received sms from Telkom to inform me that they are phasing out copper lines and that they will upgrade me without cost to LTE router. It said to Reply YES now and receive a free phone worth R700, so I did, as I understand how ********* are *****ing the copper lines. A Telkom agent phoned me and said my LTE router will be sent via courier company within 2 to 3 days, all I need to do is leave a copy of my ID and proof of address. Received SMS from CouriedIT on 7 Nov 19 at 17:37 that my package will be delivered within 1 to 2 working days. On 11 Nov 19 at 08:13, I received SMS from CourierIT that my Telkom order is loaded on vehicle for delivery with order number THD***7. I arrange for someone to be home, but no delivery was made. Received the same message on 12 Nov at 08:37, also no delivery made. Also, I wasted someone's time to be at my home. From 12 Nov, nothing again until 18 Nov when I received SMS from CourierIT that my order is loaded. I then phoned them just to be told I have to sign in person, that was not what Telkom salesperson told me. On 19 Nov I collected it myself from CourierIT. When I opened the box, only LTE router inside, no free phone as promised. I phoned Telkom sales without any success. On 21 Nov I inserted my Telkom card into the LTE router and was told it will take 72 working hours to register. On 26 Nov my card is still not activated. I phone Telkom again and gave my ICCID No to the Telkom person and he again said that he will escalate it further to be activated. Today 30 Nov still no LTE service. Phoned Sales department again and sort of lost my cool, as the friendly woman said my card was still not activated. WHY NOT??? It is now 9 days later?????? I ask to speak to a supervisor but was told they are not available. I'm so frustrated and angry with Telkom.