Worst service ever

Had an appointment for 13/02/2015 at 14H00 to install a new line. At 15H55 i phoned the office of the technicians and the technician told me that there's nothing he could do because they only work until 16h00 and he dropped the phone.. I called again, the phone was picked up but not answered and I could hear voices in the background. I have been trying to get the line installed since the first week in January 2015. I app**** via the internet, their response was that they would get back to me within two working days, which did not happen. Since we do not have a Telkom office where I live, I visited the Telkom store in Menlyn on the 17th of January 2015 where I once again made an application. I was only contacted two weeks later, and up until now I still don't have a line. According to me - Telkom must close down due to poor customer service and is rated worse than Eskom.