Worst service ever

I had the worst experience at Telkom Fourways mall, from the moment I entered the store my bad experience started, myself and my daughter had to do a sim sop for both our phones, so automatically we got one ticket, however because there was an issue with her Sim, I had to wait. There was another consultant who was not busy, I asked if she could assist me whilst I was waiting, she rolled her eye at me and just said no wait and walked away. 15 Mins later I was still waiting, and the same consultant was still free, I then insisted that she helped, from the moment I sat down at her station she started rolling her eyes, her body language was so bad, she ignored me the whole time I was trying to explain why I was there, she then refused to call their call centre, I then requested to speak to the Manager, he then came to assist and whilst he was staning with us, the eye rolling still continued, she the spoke to her team member's in front of me she started referring to me as her and she, talking about me like I am not there. We were in the store for almost 2 hours , that was on Monday the 07.11.2022, to date , the 11.11.2022, our sim swop was not successful, I have called the store on numerous occasions, the no's on their Website keeps ringing, on the 09.11.2022 , I tried 11 times with no answer, the Manager gave us a no to contact : *** ( Jimmy), on the 10.11.2022, he was not at work, I spoke to Khanyai who promised to call me back on the 11.11.2022 by 10AM, it is 11:05 my Sim card is still not activated, still no call form anyone at the store. The service is really bad.