sM
surprise M

1 reviews | Active since Jun 2016

29 Jun 2016, 07:39

Worst service ever

<p>Two weeks back I was here complaining yet again about Telkom. The issue was resolved but I'm back again. I'm very disappointed with Telkom, I pay R1300 every month and I have been a customer for two years now. I phoned on Monday to report a fault and was given ********** 22 as a case number and told someone will call me back. Today its Wednesday I phone again I'm given 59crk290616 as a fault number with no apology or whatsoever. I know I will have to phone again and be given an escalation number with no one to come and fix my line. Nothing is being communicated to me whatsoever and I'm left asking myself if I now have a faulty line or the technician that came two weeks back didn't know what she was doing I don't kno. Now apparently a technician has to come again to look at the line and I don't know how long I'll wait for because last time I waited for 3weeks for a technician to be dispatched. Maybe I should just look for a new ADSL provider and get rid of Telkom altogether. </p>

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Replies (1)
Telkom
Telkom's reply30 Jun 2016, 12:02
Official

Hello thandie_k

Please be advised that we have sent you a email and await your response to assist further.

Regards
Noleen
Telkom Social Media Team.