sM
surprise M

1 reviews | Active since Jun 2016

08 Jun 2016, 08:00

Worst service ever

<p>On may 20 I logged a fault with my ADSL line and I was given 1CRK200516 as the fault number. Two weeks went by and I did not hear from Telkom. I called again on June 3 and I was told a technician will be dispatched. June 6 still nothing I called again and was given 866872 and told my fault had been prioritized and a technician will be dispatched in 24hours. Today is june 9 still nothing. Is this how terrible Telkom is? What other ADSL providers are there maybe its time I took my business elsewhere. I'm shocked at the incompetence.</p>

0
Replies (3)
Telkom
Telkom's reply08 Jun 2016, 11:40
Official

Good day thandie_k

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

sM
surprise M's update10 Jun 2016, 13:15
Reviewer Update

Thank you for resolving the issue. The lady who came by was pleasant and all seems to be well. I look forward to a healthy working relationship!

Telkom
Telkom's reply16 Jun 2016, 15:05
Official

Hi thandie_k.

Thank you for the feedback. We're glad to hear that the issue was sorted out. Please do not hesitate to contact us again should you have any queries.

Have a great day further!

Regards,
Moenieb.
Telkom Social Media Team