PC
Pieter C

1 reviews | Active since Jun 2016

03 Jun 2016, 23:22

Worst service ever

<p>My mobile account was closed without a notice and it was paid up to date,after countless emails and calls i was told my account will be activated in 7 days and i just need to go do a sim swop!After 2 months of goin to alberton city's telkom mobile shop and trying to get a sim swop where every weekend i was told nothing was done on my account and that they have loged a request to open my account,after 3 months of struggling i gave up and thought f@ck telkom mobile and they will never see me again.I did a credit check on my account with transunion only to find that telkom mobile listed me as BAD DEBT/WRITTEN of but i have emails confirming that my account is up to date.I loged a complaint and Mathapelo Khubalo told me that he escalated it to the accounts department to take me of the colection list as there is no outstanding amount on my account!I did a new check on my credit and telkom is still showing as bad debt/written of after a month!!!!</p> <p> </p>

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Replies (1)
Telkom
Telkom's reply05 Jun 2016, 12:39
Official

Hi Pieterclarke

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.

We do apologize for any inconvenience we have cause to you.

Your reference number is:AI***

Regards

Luleka

Telkom Social Media Team