1 reviews | Active since May 2016

24 May 2016, 11:09

Worst service ever

<p>Case:***3<br />person assigned to case WHO WILL NOT CONTACT ME OR SORT IT OUT!!!!!despite several requests via email from the call centre staff like happiness : Khamusi Nematswerani</p> <p>I am having trouble connecting to the free wifi at a wifi hot spot .name of wifi is Telkomguest <br />i have used it before and I know how to...I am able to log in on my MacBook (which is my registered secondary device) but I can not select the option to use the free wifi...the button /link does not work..<br />I am now in the second month of waiting for someone (Khamusi Nematswerani)from the technical department to contact me..I have spoken to 3 managers who have "escalated " the case but still nothing...if Telkom don't want to treat me like a customer I will gladly not be a customer..they must cancel my account and let me be FREE!!!!!!! <br />This is the 2nd issue this year I have had to go to hello Peter ..</p>

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Replies (1)
Telkom
Telkom's reply25 May 2016, 14:03
Official

Good day patrick-sparks

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***. Please also e-mail us at *** to provide your contact details.

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.