Worst service ever

Since my last review, we found out that we've been paying into an account that's already been closed. I apparently have another account. They can't tell me where the money went or how to retrieve it again or even how they opened up another account without my consent.... I've been emailing multiple people and not one single response thus far. When we go into the nearest branch, which is 250km away, they refuse to help us. But God forbid I don't pay them the ongoing account they refuse to close because then they will give me over to debt collectors... Absolutely pathetic service