Worst Service Ever!!!!

So after 2 Hello Peter complaints and being told that someone will call me...Guess what no one has called me you aren't fooling anyone by saying that. Furthermore, I got tired of waiting for a phone call that never came and thought I would go to Clearwater mall instead of Greenstone. Staff were friendlier but have no clue what stock was on their floor and stood debating what model phone it was for 2-3 minutes. then when I wanted to proceed with the renewal of my contract I am told Telkom is off line Nationally. I burst out laughing how ridiculous is this??? never the less still filled in the forms and was told they will submit the forms as soon as they were back on line.take note I was told they have stock of the cellphone... I tried phoning them the Sunday and not a soul answers that phone EVER!!!!! then I receive an sms on the 11th of April stating that they are back online but don't have my phone in stock and will contact me when they have it in stock. We now sitting on the 30th of April I have phoned daily at least 2-4 times a day to follow up on this even phoned the call Centre, I was then promised that a email will be sent to the manager of the Clearwater branch and to my amazement all I hear is.........NOTHING. I would like to point out that I really believe Telkom's accounts department is the only department that works, cos you quick to debit my account but where is the customer service??????