WORST SERVICE EVER

My Husband upgraded my cellphone for me in Jan 2016 at Telkom Kennilworth Centre. He changed contract from Topup 50 to Topup 100 - there has just been problems since then. my husband has spent this month alone between 8 - 9 hours at the store. no-one can help has as apparently telkom does not deal with people anymore its all system driven. and they have sent an email.end of march they deducted r819 in error - then it gets credited to us, and correct amount is deducted. then i get a sms stating my phone will be suspended if R819 is not paid. my husband says i can ignore it cause the staff at Kennilworth Centre Telkom confirmed it will be sorted. MY PHONE WAS SUSPENDED TODAY. i would love to walk into that show and how the staff what Customer Care is. What do those people do all day. FREAKIN HELL!!! GET A CLUE - OR GET PEOPLE WHO ARE ABLE TO DO THEIR JOB. STOP PAYING SALARIES TO PEOPLE WHO ARE ***********. ALL YOUR STAFF ARE ***********. does not help you phone the call centre - you hold for 45 minutes and when you want to speak to a manager - they wont call back. TELKOM KENNILWORTH CENTRE - GET A CLUE. GET A NEW MANAGER - ALSO GET SOMEONE THAT CAN STAND IN FOR THE MANAGER.