Worst service ever

I place a online request with telkom for a Samsung Galaxy Tab A which took telkom 2 weeks to respond too. When they do respond the first call center sales agent puts me on hold for about 10mins and then the phone hangs up without a call back from her. After about an hour another agent calls me, we go through the whole process but I receive no reference from him which I clearly asked for in order to track the delivery or even yet to follow-up if ever needs be. He confirmed that I will receive some sort of reference SMS or Email which still I haven't received. I'm furious because this is unprofessional and inconveniencing because i'm a consultant and am forever on the road, but yet again I have no idea when this device will be delivered to my office. No one can sign on my behalf so this means I have to sniff as to when my device will be delivered. I called telkom yesterday and they put me on hold for 45mins listening to their answering machine music and still go NO HELP. I would never advise anyone to use their services regardless how good their prices my be because they have BAD service delivery.