WORST SERVICE EVER !!!

Saturday 8th april i went into the Centurion Mall store, the one at the banking side. Upon entering only 2 staff working at the mobile section, where they have 2 empty desks so no one working there. Waited patiently a good 1 hour in the que. when its my turn Itumeleng the lady assists me, i tell her i want to upgrade one contract and cancel the other, she fill out all paper work and than tells me WE OFFLINE. Promises me that since all paper work is done next morning at 9 she give me a call to collect new sim and modem etc. I await next morning and she fails to call me, so i go back to the store at 14:00, wait again an hour in the que, and she tells me oh sorry its not done WE OFFLINE. Im furious as what kind of company is off line full time? She tells me im not at work on Monday 11th April so she will call me on Tuesday morning, but me thinking since she already did all the paper work il have to wait for her. Failure to contact me again! I send my wife again to tom the mall to go to there store, again wait in a que, as there staff are never all present, she tells my wife oh sorry WE OFFLINE i will call you. WHAT PATHETIC SERVICE IS THIS? Do they they think we have no lives!!!!!