JM
Jade M

1 reviews | Active since Mar 2016

22 Mar 2016, 16:53

WORST SERVICE EVER

Been with Telkom for years on end and am always having a problem with my account. There billing and accounts is atrocious to say the least and NO one EVER gets back to you! My cell phone is used for business as well as my partners and we have both been disconnected for more than a week as his phone is an add on line. I have been into the Telkom branch a number of times in the last 2 weeks for hours on end and not one person can give me answers and have reported the problem to there managers and no one ever comes back to you. I have stood for hours on end in the store and just get put through from one call agent to the next over their customer care line. I am at my whit's end and no one could bother sorting out the issue. Telkoms Deals might look fantastic and there network might be okay but there accounts department needs to get there acts together. <br> <br> I am now one VERY UNHAPPY customer once again thank you TELKOM!

0
Replies (1)
Telkom
Telkom's reply22 Mar 2016, 21:07
Official
Hello Jadie03,

We are sorry for the inconvenience caused.

This response serves as confirmation that your query has been received. An agent will contact you to obtain further information.

Should you need to contact us, please do so via email: ***.

Your reference number is: SM215932.

Kind Regards
Hazel
Telkom Social Media Team

Best regards,