Worst service ever !!!

I am really disappointed and angry at Telkom mobile. Beginning January I app**** for an Samsung edge plus phone for my mother. Every other week I followed up until I finally received the phone end Feb. I then advised the consultant that my mother would come and do a port in and he said that's fine. When my mom came to do the port in she was then advised that she can't do a port in whithout the contract owner. The consultant did not advise me that I should be there for the port in. We then came back to do the port in to find that instead of a port in a sim swap was done. I only found this out when I called the call centre a few days later to enquire why the port in had not gone through. I was told I have to go back to the store bad service again. I then went back to the store last week Friday to do the port in again with both our ID's. Now a week later after the port in did not go through I am advised only after I phone and find out that it was rejected as the number being ported is not in my name but my moms. I am not sure why no one advised this as I tried to do the port numerous times and also previously my husband had ported his number that was ricad into a contact in my name.