Worst Service Ever

Our service was suspended. I made payment and contacted Telkom to reconnect. I explained my position the the line is needed for our business and will mean a loss in revenue in a already difficult economy. Yes i paid late but i did pay and i am still a customer. Yesterday a request was sent. Later the day when i followed up i was told no 48hrs and this morning i was told oh no sorry 72hrs. This is outrageous how they treat clients and you are met not with assistance but a simple stuff you because you that is their penalty. Maybe my clients are right and neotel is the way to go if your service provider cannot meet you halfway!!