ES
Eric S

1 reviews | Active since Feb 2016

18 Feb 2016, 14:01

Worst service ever

I called the call center this morning before 8am<br> Call was answered by this idiot that could not resolve my problem and told me I must register to usemy free data<br> So i said I will try <br> Called them again and spoke to a lady this time where i asked her how to register for this service <br> Then she tried to call me back and could not even get that right she suppositely register me to use my data and informed me and registered me , personally I think it's where the problem crept in<br> At 8o clock i went into the store at wonderpark to get my sim swoppedout after it was not working for over 3 weeks<br> After swopping out the simcard i could see the sim is active on my side<br> <br> Since the phone call i was unable to use both my simcards, about 11 o'clock i went into Telkom shop at kolonade centre where my issue of non service could not be adressed by the consultant when i was reffered to a guy from huawei to try and sort out my phone as i could not even do a balance enquiry here the huawei expert referred to a consultant of vodacom specialist where he told me my SIM cards are suspended, so back to Telkom om I went ... Where they confirmed my sims are indeed blocked, and she can't open it from the store

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Replies (1)
Telkom
Telkom's reply18 Feb 2016, 14:14
Official
Hello DesTheDon,

This response serves as confirmation that your query has been received.
Your reference number : SM202351.
A consultant from our mobile team will be in contact to assist with the query.

Regards
Telkom Social Media Team.