Worst service ever

On 18 January I added showmax to my telkom account when i was finished i was supposed to receive a voucher from telkom to activate my showmax account.it never came.so i thought i did it wrong but to my surprise it was added to my account.so i called telkom sales and waited 35 min for them to answer.when i explained my story the lady told me that its been activated.when i asked her for the showmax voucher she didn't know what im talking about so she transferred me to the tech department and he said only sales can help me.so this time waited another 18 min. She then did a conference call with tech support and they gain said they dont know how showmax works and i should contact shomax directly..why when all i need is the showmax voucher code..thats all!!!