WORST SERVICE EVER

OUR TELKOM LINE IS \DEAD"AND IS OUR MEANS OF INCOME- LOGGED A FAULT COMPLAINT THE 5TH WHICH WAS CANCELLED THE NEXT DAY BY TELKOM SAYING WAS TESTED NO FAULT ALTHOUGH NO TECHNICIAN WAS HERE OR NO PHONE CALL (COULD NOT AS PHONE IS STILL \""DEAD\"") LOGGED MORE FAULTS AND CANNOT GET THROUGH ON THE 10210 (HOLD FOR 10 MINUTES THEN CUT OFF)HAVE SPENT A FEW HUNDRED RAND TRYING TO GET FEEDBACK EVEN TRIED PHONING TECHNICIANS (from a cellphone)<br> <br> Our lines are old and they will not upgrade and have few technicians still working on them BUT as we still pay for the service we believe it should be delivered. Technicians are vague saying they go where sent. One promised to come over past weekend. Made sure we were at home all the time but nobody arrived. We are losing a lot of money due to this as it is part of our business<br> Telkom will never be profitable if their service levels are so atrocious and fewer people want to use their service due to this. Surely the basic feedback and making sure faults are attended to will help customers to support their other products and tell other people as well. We need to know when they will attend to this"""