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Paul M

1 reviews | Active since Nov 2015

31 Oct 2018, 10:43

Worst service ever

Hi to if anybody who gives a ****!!

I have been trying to get an ADSL line now for 4 weeks. I started with the online application. no luck.

Telkom CEO Sipho Maseko must be so proud of the competent people working for him and representing his company image. i have told so many people of this brilliant and painless experience.

* I mean 4 weeks is a great turn around time. with no results. *Me Calling in each time and waiting for ever to talk to one of these brilliant stars is the highlight of my day, * just to hear i must call open serve, and open serve tells me to call Telkom....lol * just to hear the last person did not book it to get the appointment. *the last person forgot this or that. * just to hear excuse after excuse *Managers are never around to talk to. *people who dont even know how to use GPS cord's to plot an address. *etc,etc, listen to the calls on your systems

Sipho Maseko i want to congratulate you on a job well done, no system is interlinked and every time the call center agent needs to check some other system. and recapture all the details as if which ever agent is trying to cancel my last order and recapture it on there name why else would i need to go through the painful process each time.

*why does your system show i have 40mb adsl line available but your but technician says i dont? *why after i explained to them that your system address of my house is wrong, and i sent my GPS location and screen shots to ********** they still cant get it right

Ref numbers i received so far: ********** 32 ********** 09A **********

Just want to thank you for: *causing my blood pressure to rise to new levels never recorded before, i'm gonna present my blood pressure stats to the Guinness book of records 2018. *i have developed a new kind a patience and self control with the lessons i learnt from Telkom call center agents. *my imagination s****s have improved from all the stories i have heard from call center agents. I feel i could write a fiction thriller. *I can supper multi task my day job while waiting for a call to be answered, as well as multi task while i get taught imagination s****s and next level patients from the call center agents.

Guys please try get my adsl installed before christmas, my kids are supper excited. ....PS... hope the line speed is supper fast too

Best Regards

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