Worst Service EVER -

I migrated from a lower plan to a higher plan (unlimited light) which is R599 a month. As this happened Telkom decided it is fit to charge me a penalty fee monthly of R 250 for migrating... NO WARNING. I called the call centre and I asked what this is about, they said it would be a once off fee for migrating which I did not understand and found unfair. this was in October.<br> <br> There after I called in December around the 11th. and spoke to a very helpful guy Bongu Musa to whom I explained I have been paying a penalty for 2 months now he then explained it is a fault on their side and promised a call from the creditors department to credit my money ***<br> <br> I called on 4th January on which I made contact with the call centre again as they never called me. I then spoke to a agent claiming that Telkom closed my case number as they could not reach me. (this I have corrected with Telkom more than once) Spoke to Jabu a team leader which promised her boss to contact me. no call was made. case nr ***2. I called on the 5th again spoke to Khofelo. and called again on the 6th and spoke to Swile... I HAVE NOT HAD ANYONE CALL ME YET! Going on the 4th month of paying penalty with no refund