Worst service ever!!!

Our phone line has been down since 3 February 2015. I have phoned the call centres probably 10 times to follow up as we work from home and we need the phone line and internet. To this day we have only received empty promises of it being resolved. To top it all off, I just received a bill for February!!! ***. MY PHONE LINE IS NOT WORKING!!!!! Do you really think i should pay???? Also, over and above the line rental charge, there is a R227 charge for \other". Can someone please explain to me what this is? In what world can you list \""other\"" on an invoice? Do you not understand that people want to know what they are paying for???? Needless to say"