Worst Service EVER!

So around mid-August I called Telkom customer service with the intention of changing the debit order date for the contract phones from last day of the month to the 5th of each month. Lo and behold it was never captured and the bank account was debited on the last day of August (being before the latest agreed date; it bounced which resulted in us [my husband and I] being liable for the bank charges) Then we thought the same happened at the end of September. Again debited on the incorrect date. My cellphone gets turned off on Tuesday 02 October 2018 (before the 5th) We then do a direct deposit on Thursday 04 October and email proof of payment, after it became obvious that none of the consultants/team leaders even attempted to understand what the actual issue was and still is. The collections department the actual imbeciles who wrongfully suspended first mine and then my husbands cell phone too, are like the phantom of the opera who are apparently so untouchable and unapproachable that not Telkom staff members are able to contact them, have still not reinstated our lines. Not to mention the horrific close to 30 minutes i have had to wait to finally get through to a consultant - then another 10 minutes to explain myself yet AGAIN (nobody makes notes there) - then 15 more minutes for a team leader - back to the *********** consultant with the broken promises and back to square 1 again!!! So as from Tuesday 02 October 2018, we have been cut off from the world. Being a caterer, I have lost jobs, because most of my clients liaise via WhatsApp and email, but because Telkom staff and processes are run by idiots; I have lost money and work for 6 days - talk about taking food out of the mouths of my dependents. Who is going to reimburse me for the time and money lost? It is now 11:42am on Monday 08 October 2018 and My family and I have been without cellular service for 6 days!