Worst service ever

On Sunday 02/09/18 my phone got ******, I later called the Telkom call center so that they could black list my ****** phone, the consultant who was assisting me took down the IMEI number and advised me that I will be getting an ITC in 5 hours which I NEVER got then on Monday morning I called again and repeated the story I had told on Sunday and the consultant advised me of the 5 hours again then when I got the ITC number I noticed that they had used my partners IMEI number instead of mine, I called again Monday Evening so that they can rectify their mistake and I was told that I would receive an ITC number for the correct phone on Tuesday as the department that black list Phones is closed and opens at 8am, by 12pm I still had not gotten the ITC number I called again and repeated my story about whats happening then the consultant hung up the call on me, had to call again then the consultant said to me that she has escalated the matter and I would receive an ITC number within 5 hours which I got but my partners phone is still blocked since the first consultant decided to use his IMEI number which I did not provide to her. I then went to the walk in center to ask for assistance and all they told me was "You need to call the call center" I asked them to call them themselves because I have been calling twice a day since Sunday and I still haven't been assisted and they still refused, like where is the customer services in that??? why work with customers if you will NEVER try to go the extra mile for them??? I called again and they told me that the department for white listing closes at 4pm and my partners phone would be white listed anytime till 4pm tomorrow. It is not my fault that the consultant used the wrong IMEI number but now my partner has to suffer by not having a phone all cause someone decided to use his IMEI number that was not provided to her....Worst service I ever Got.