Worst Service Ever

Does it always take 15 to 30 min to get through to a call centre agent are they always offline, even though complaints get logged know one ever knows about these comments or complaints or its not been updated, first time with telkom for a internet services and already regretting it get endless sms's to make payment to continue with installation.... payments was made now there is no communication from telkom . 1 call centre agent (Avesh) said and i qoute "the lady just told you that a urgent was logged to carm you down sir but no urgent was logged" agents and supervisor's promises to call back with info or update but they never do. To be continued.