UM
Ursula M

1 reviews | Active since Dec 2015

17 Dec 2015, 09:27

Worst service ever

I am extremely disappointed with Telkom Mobile and would strongly suggest to anyone reading this, not to even think of doing business with them. <br> <br> In short, <br> <br> (1) Was billed incorrectly and after it was eventually reversed, they billed me again - for the same thing. <br> <br> (2) Even after the ordeal of the billing situation, I decided to still continue doing an upgrade with them on 04.12.2015. On 11.12.2015 I received the device via courier. <br> <br> It's almost a week later and the sim has still not been activated to use the service. Called the 180 call centre countless times, chatted to their agents 3 times, called the 10213 call centre at least 4 times (no answer even after holding for over 41 minutes) and visited the shop in Somerset Mall twice... <br> <br> But no-one can/will/wants to help me. The lady at the shop over eagerly handed me a cancellation of service form, just to get rid of me. <br> <br> It's absolutely ridiculous! I've never experienced such terrible treatment and customer service in my entire life!<br> <br> PLEASE DON'T MAKE USE OF TELKOM MOBILE. EVER!

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Replies (1)
Telkom
Telkom's reply17 Dec 2015, 10:18
Official
Hello Piekie,

Thank you for making contact with us. We apologise for the frustrations you have experienced.

This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.

Should you need to contact us for any further questions please contact us via Email: ***.


Your reference number is: SM179064

Regards
Narriman
Telkom Social Media Team