Worst service ever!!!!!!!

Worst service ever. I reported that I lost my rooter at a Telkom store over 5 months ago and was advised of the cancellation fee or re-buying the rooter for R 1000.00. I did not have the cancellation fee money or the R 1 000.00 to re-buy the rooter so I decided that I will continue paying for the lost rooter. little did i know that was biggest mistake of not cancelling my contact . Today Telkom debits from my account over R 600 per month at times close to R 2000.

I called Telkom and was told that the lost rooter has been used and that I have to pay for the usage because I never suspended the sim card.

Why was I not told to suspend the sim when I reported the rooter?

The agent who I spoke to said to go back to the store and query this at the Branch.

This was 5 months ago, I did not take anyone’s information as I did not anticipate for this to happen. A service gone wrong and now it’s my fault.

I was promised to be contacted still no call.

I was told that the rooter would only be contacted to my phone at point of sale but somehow same rooter is being use, if you ask me Telkom People are not telling the whole truth. Why can’t you trace who is using this rooter. lately i found that the e-mail i was given ********** does not work. Poor service i tell. i was at Telkom JHB and still could not answers for issue. i was given a phone and told to call the call center, finally got through and the agent whom i spoke to refused to direct me to the billing department to query this because my reasons for my query is not valid. I was directed to the internet for cancellation, which never works. Telkom is just a wait of time and felt to write this re-view to expose the level of frustration that one goes through dealing with Telkom.