Worst service ever

Thank you for not making the effort to call me to get the issue resolved as soon as possible. Love your enthusiasm towards resolving your customers issues. My internet is on again. I was advised Telkom could not do anything for me for 13 days. I was then told I should just pay the account again send proof and it will go on. Hence you seeing an active line. Let me explain for the 10th time what has happened as Cleary even after speaking to many of your consultants, you still do not have anything on record. What happened was I paid my mother in laws Telkom on bill instead of mine on the 25 June 2018 I only figured this out when my internet was switched of on the 13th July 2018. Which was when I called and was told because it's a mobile account, my mother in law needs to call and log the issue. Which is exactly what she did on the same day. She was then told the money will be transfered in 72 hours, 3 days we thought. Turns out that was not the case. We called daily. Different stories daily. Phone dropped number times. Failure of managers to call back etc. Just the worst service ever. Finally we were told sorry the July payment for your mother in law was already deducted, we can only transfer the balance which was about R200 and something. By this time I was at wits end and I just said okay transfer it, as it's month end again, I'll just pay the account in full. Did that emailed my details to one of the managers I finally got to speak to after holding the line for 45 minutes and refusing to leave until I speak to someone. I was so relieved that this time no1 dropped the call on me. The manager promised the R200 and something will be transfered to my account , and my mother in laws bill will be paid for July and I just need to pay R1600.... email him the proof and my internet will go back on. I did so paid R1700. Emailed the manager. No response, but my internet went on the next day. I didn't bother to call again until I receive my bill, as I am not paying for reconnection fee or internet that I never use. When I get my bill, I will send him an email to also request compensation for the lack of service, my time, my emotional distress as you have staff that does not care about your customers experience... I just check my bill and guess what. The R1300 was transferred from my mother in laws account to mine. And her account is now is arrears by R1299. Wow wow wow. A clear indication of how you **** to me. You said it could not be done and yet it was after the fact. I am speechless really. I am sitting here taking out time I will once again never get back sending this complaint. Time I could have spent with my family. I spent more than two weeks trying to sort this out. Time I will never get back. Headaches and stress because of Telkom and the way they are treating me. I have never ever been so disappointed before. I realise I made a mistake, but to not get the help I so politely asked for, for money that was sitting with Tell on anyway, is so unbelievable. My mother in laws account number is: *** My landline is *** My mobile is ***

1. I am going to need a R450 refund for my cellphone bill. 2. R300 for my husbands cellphone cellphone phone. As we were unable to use our landline too. 3. Any charges for connection fees waived as well as downtime for my internet. 4. I will also be expecting a credit for my internet and phone bill for the next three months. Telkom you have created so much financial loss and personal distress. All because you **** about the fact that could not transfer money from one account to another. When someone could do it in one day. I want not further explanations just fix this mess please I had enough of Telkom now. My story will also go to the ombudsmen and anyone that will listen if this is not resolved by the end of the week. You have really turned me into someone that I am not. I am so so emotionally distressed and disappointed and this callosil failure of service.