Worst Service EVER!!!

I don't know where to start. I have been trying to get your agents to upgrade my existing service to your 24 month 10mb uncapped deal for R807. I have been trying since the 29th June up until and including today where once more your system is offline, i have heard that about 5 times during the weeks of dealing with your call centre. Now for some reason someone keeps on cancelling my order and not with my permission or knowledge, now i have been sent from pillar to post with regards to your sales team and your accounts department and you yourself should know the wait between calls, today i spent approximately an hour and a half only to be told they i have tospeak to the accounta department again. On Monday i spoke to Nompumelelo at your Durban call centre and she more than assured me that she could see all the orders and the technical fault on my account has been fixed and the order is approved on her side and i can expect the upgrade by latest this Friday 20 July and the delivery as well. Today i spoke to Nontobeka and she advised me the order hasn't been placed and that a ticket to IT was issued on Monday instead by Nompumelelo. So why are your agents all lying and what consequences do they suffer because of this? The order numbers that have been cancelled: ********** 67A, ********** 01A, ********** 71A, ********** 83A, ********** 61A, ********** 33A, ********** 09A, ********** 91A, ********** 61A, ********** 99A; ********** 41A And now currently today's Ref number is ********** 69A.

My main concern is that i am moving house and one of your agents told me that only when the deal is active can they put in a request for the line to be moved and now with all this delay i fear i will have a broken service because i am moving on the 29th. Then to top it off all your agents can say when i explain to them is sorry its not our department you must speak to sales or vice versa sales would say there is a suspension on your line, which there clearly is not, and says sorry not our department you must speak to account. I have never in my life ever experienced such disgraceful service.

For some reason your stores as well as your call centres are working on different wave lenghts, they are not communicatig with eachother