Worst service ever

Telkom has had an report open for my WiFi problem since March. They sent a technician to check for the first time on July, 10th. Despite me calling at least once a month. Telkom has been deducting more than R600 from my account every month and I have not been able to connect to the internet. Today someone called me and she was very rude. When I explained my situation, she got irritated and said "She can't help me with that" and then she put down. I didn't call her. She called me. I then called 180 and asked for a manager and the call centre agent said he would call me back. I will tell everyone about this bad experience and tell them to pass it on. Worst service ever