VS
Vicky S

1 reviews | Active since Nov 2015

05 Dec 2015, 06:59

worst service ever

28 Nov, we need to 2 upgrade 1 contract and want to open a new contract. As per the internet telkom mobile in Potch is open till 18:00 Mon to Sat we tried contacting the branch around 11 o'clock no answer so we drove about 100km only to get there and they are closed this was at 13:50. <br> 29 Nov again we try to contact the Keywest branch this time again no answer, again we drive to the store another 100km we get there at 13:20 waited about 10 to 15 min before we get told that they do not have the samsungA5, A7 instock and can not get us the phones (they are currently advertising these phones on contract till 19 Jan 2016.) We ask if they can find out if westgate branch has or a tel number for westgate after another 10min the ladies phones someone and told us that they also do not have the phones aswell as potch). <br> 30 Nov tried contacting your branch in clearwater what a surprice they also do not answer. Contacted your call centre they can not tell me which store has the A5 or A7really. I was told to drive to the store and find out that is 80km. I asked for a supervisor to contact me and till today no one phoned. Alot more happend in the clesrwater store I need to speak to someone asap.

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Replies (1)
Telkom
Telkom's reply05 Dec 2015, 08:22
Official
Hello Vicky19088,

We apologise for any inconvenience caused

Please be assured that your query is escalated to our sales department for assistance with activation of a new contract and also a renewal of the existing service, feedback will be provided

Your reference number is SM175032

Regards,
Mahlatse
Telkom Social Media Team
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