Worst service EVER

We have moved into a new house more than 3 months ago. I went to the Centurion Mall Branch to change my service address and was advised to cancel my old service and to apply for a new service for the new address. 3 Months have passed since my application and I still do not have my new service installed at my new address. I have not had a single call from Telkom to apologise or to explain. Instead, they continued to bill me for my old service at my previous address. This makes me sick. No one at Telkom gives a f......