Worst service ever

Dear Telkom,<br> <br> Please can you calculate my bill correctly. Its been 6 months that you have been making mistakes adding airtime that has not been requested. I do not need you to load an extra R200 I already have minuets and data on the plan, I'm so disappointed in the service it's really horrible yet we are trying to support this network, did you know there are alternatives out there with more experience who are customer centric? let me introduce you to them if you are unsure. please make sure you give me call asap so we resolve this today. I have been trying to get assistance from Melissa Humburg the team leader but even she cant help me, its frightening honestly. <br> <br> very upset client