Worst service ever!

I have been stuck with a phone that does not receive calls and does not send and receive smses either! Since 15 may. I have been calling, calling and calling telkom contact center and no help till today,l even went to a Telkom store no help there aswell. Having this phone delivered was so much work I had to call in sooo many times and the consultants kept on hanging up or not giving any solutions, I receive the phone and it still has problem with the network still same situation, u call in wait long to be assisted when they finally answer no solution. At this point I’m tired and really don’t want to deal with Telkom any longer I want to get help with the issue I’m expirences now or Telkom is more than welcome to cancel the contract and fetch their device.