Worst Service Ever

Please note that I have been struggling with my mobile account with Telkom since 2017 September when I realized that my one of my sim cards were ****** and replaced with a pre-paid sim card that belonged to an unknown entity. I also came to realize that the person who had ****** my sim card had made unauthorized limit increases on my account of which I ended up paying for. Numerous cases were opened and closed without any resolutions, all I got was SMS’s that stated that my case was resolved yet I had no contact from Telkom informing me on how the cases were resolved. In response to this matter, I then requested that the sim card that was ****** from be suspended, although the person who was assisting me on that day suspended the sim card that was still in my possession and left the ****** sim card open for the person to continue using it without my consent. I then called in again and asked that the ****** sim card be suspended and the one in my possession be unsuspended. The ****** sim card was then finally suspended, but the I struggled to get the sim card in my possession to be unsuspended. I called in numerous times in order to get the right sim card to be unsuspended, but I never got it suspended and was told that it wasn’t possible to unsuspend a sim card telephonically, I was told that the only way to get my sim card unsuspend was to visit my nearest Telkom store and perform a sim swop. I have never gotten the chance to go to any Telkom store and both my sim cards remained suspended until recently without my consent I have come to realize unauthorized activities taking place of the sim card that was ****** from me. I have never authorized that any of my sim cards to be unsuspended. I am now being billed for more unauthorized limit increases on that sim card that I am told to be liable to pay even when I do not know how the ****** sim card that still has pending cases on was unsuspended. An additional R99 (Unlimited 8ta Net) was also added on my account of which I have not subscribed to. I have been calling in numerous times to get this bill removed from my account yet cases were logged and never resolved. The amount still appears still to date. A recent case of ********** 5 was opened and closed concerning the amount yet the amount still appears on my latest statement. I also need this case: ********** 8 to be resolved timeously and effectively as I do not understand how only one of my sim cards (the ****** one) for that matter was reactivated and now has unauthorized limit increases on it without my consent. I am told that I am held liable for the limit increases as it is my account even when I did not authorize for my sim card (******) to be activated. I need to find out who gave the authority to unsuspend the sim card that had pending cases on without my consent and why now after I have struggled for almost a year trying to unsuspend the other sim card and was told that the only solution was to go to my nearest Telkom store. I therefore request a new statement that shows no R99 unlimited 8ta Net billings and I also want to be reimbursed for the past two statements where I was billed the unauthorized R99 and also to be liberated from the current billing that was made by the person who stole my sim card as it was Telkom’s doings to unsuspend a ****** sim card without the account holder’s consent. I will not recommend Telkom to anyone, not even my worst enemy. I have never experienced such trauma since September 2017 from Telkom.