RP
Radha P

1 reviews | Active since May 2018

26 May 2018, 11:01

Worst service ever

I have had the worst experience with them we had our phone lines ****** from last year November 2017 till now it has not been sorted i got a call from a telkom agent offering me fix line rental on the 15th March 2018 till now i have not received anything from then everytime i called i got a different story last i was told that my application was cancelled why they dont know so i went yo tdlkom in pavilion and filled out an application for the same service i phoned them yesterday 25th of May 2018 and they didnt even know what i was talking about this needs to come to an end if they dont want to service their customers they need to say so i can cancel all my accounts with them

0
Replies (3)
Telkom
Telkom's reply07 Jun 2018, 08:46
Official

Hi, Radha.

Please could you provide the account holder's ID number. We'll be able to track order progress with it. Alternatively, please provide the affected telephone number. We'll do our best to assist.

Kind Regards
Terrick
Telkom Social Media Team

Best regards,

Telkom
Telkom's reply07 Jun 2018, 08:49
Official

Hi, Radha.

I called your cell earlier but, there was unfortunately no answer. Please check your private messages. I require some info to assist further.

Your interaction reference is AI***.

Kind Regards
Terrick
Telkom Social Media Team

Best regards,

Telkom
Telkom's reply08 Jun 2018, 07:23
Official

Good day ***,

Thank you for making contact with us.

I was unable to follow up on this query, as the affected no was not provided.

Please respond privately with the affected no, and we will assist.

We apologise for any inconvenience caused.

Kind regards,
Igsaan

Telkom Social Media

Best regards,