KB
Konette B

1 reviews | Active since Nov 2015

12 Nov 2015, 11:09

WORST SERVICE EVER!!!

On the 04/11/2015 I wrote the following: Telkom has a Special Offer online - SmartBroadband Wireless LTE-A 50GB with Samsung 55 Inch Smart LED TV. It has taken me since Monday to get an answer out of them regarding the premium per month, you phone them on 10213, they tell you to phone 10210, you phone, you get told to go to a Store, you go to the store, no they cannot assist as this is a Internet deal, <br> <br> Now I ask with tears in my eyes, how do you have a Special Offer, but nobody knows the price involved??????<br> <br> It is highly disappointing knowing that this is the communication in companies like Telkom,<br> <br> Clearly my money is not important to them, and clearly they do not care about the people that wants to do business with them,<br> <br> I was really looking forward to doing business with Telkom, but hey, looks like I will have to go elsewhere<br> <br> I received a response on Hello Peter a day or so later, stating that some will phone me, well here I am, still waiting for someone to phone me,<br> <br> I HAVE THE FOLLOWING TO SAY TO TELKOM - YOU HAVE THE WORST EVER CUSTOMER CARE I HAVE EVER CAME ACROSS, AND I THANK YOU FOR NOT GETTING BACK TO A PERSON, <br>

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Replies (1)
Telkom
Telkom's reply12 Nov 2015, 11:40
Official
Hello KayCeeBee,

We sincerely apologize for the delay.

Please be advised that your query is still under investigation and we will contact you with feedback. Your reference number is SM164369

Regards,
Ntokozo
Telkom Social Media Team
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