Worst service Ever

I ordered online a new P10 phone to be activated on my prepaid number in November 2017, 11 December 2017 I received the device, it was not on the phone number that I requested,after 4 days of calling the call centre, I drove to a telkom shop to cancel it,+-10 January 2018 telkom phoned me and advised me that the contract is cancelled and they will collect the device,after many phone calls requesting when they are going to collect the device, it was collected in March 2018,I am still phoneing many times to find out aout the refund on my account, they are still billing me for the contract, all the time.It has been escalated so many times, it is not funny anymore.And Telkom please do not reply with we are looking into it as that is the biggest lie.I am so mad at telkom, I have lost all respect for them.You can not hide the cancellation department, who keeps them accountable for there actions(or lack there off)