Worst Service Ever

I recently app**** for the Unlimited Home Wifi which they installed a few days ago. since then I have just been struggling. The connection is terrible, I took a 10mbps line which buffers more than what it's working.

They installed the wife/router in my kitchen and my computer is in my living room. I do have a wifi usb but I think this might be the reason why it buffers. The reason for installing it in the Kitchen is because they don’t have a long enough cable to install it in the living room and the connecting cable is also not long enough that’s why im using the usb wifi stick.

I only received the tv box 2 days after they installed the wifi, and I never received my sim card, when I enquired about it I was told "Oh sorry for not informing you but you need to go to the nearest Telkom Shop" which I did yesterday. I was sitting there for a hour then Gonsie told me he just went offline. He will do it when he is back online. I went to get the instructions at the Tech department and left 5 min later to see Gonsie At Telkom Centurion is already back online helping another customer. I stood there for a few minutes then i decided to leave.

I would like Telkom to Cancel everything because this is the worst service I ever experienced and I will go with Level 7 who I used at my previous adr.