HvdW
Hermanus van der Westhuizen
1 reviews | Active since Mar 2018
13 Mar 2018, 14:30
Worst service ever
I want to cancel my Telkom line with internet. I already sent thru my cancellation document numerous times without any response. I moved address recently and app**** for my Telkom services to also move. I did this in advance because I know it can take a while. I app**** on 23 January 2018 and waited a month with no response and phoned 5 times in between to follow up but was told to be patient. After 2 months phoned again, and was told that my order was cancelled due to an error and I should start over again. That convinced my to cancel. I have paid for 2 months already (R1200) for n service at all ant want to be refunded. If the invoice me again for this month I will definitely not pay, and if the try and give a negative credit they will definitely hear from my lawyer as their contract stated that we are forced to pay IF we receive a service in return. I want to know now what is happening with my cancellation??? Case no: ********** 1
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Replies (3)
Telkom's replyOfficial
03 Apr 2018, 13:55Good Afternoon Herm****
Thank you for making contact with us
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Jawaad
Telkom Social Media Team
Best regards,
Telkom's reply03 Apr 2018, 13:55
Official
Good Afternoon Herm****
Thank you for making contact with us
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Jawaad
Telkom Social Media Team
Best regards,
HvdW
Hermanus van der Westhuizen's updateReviewer Update
03 Apr 2018, 14:06How can I follow up on the cancellation of my contract?
HvdW
Hermanus van der Westhuizen's update03 Apr 2018, 14:06
Reviewer Update
How can I follow up on the cancellation of my contract?
HvdW
Hermanus van der Westhuizen's updateReviewer Update
17 Apr 2018, 10:24I just recieved another invoice from Telkom, waiting more than a month and a half now for cancellation. I will not be paying that invoice as i have been sitting without service sice 27Jan. How can I follow up on canvellation? If i recieve another invoice or get a negative record because of this, you will hear from my lawyer!!!
HvdW
Hermanus van der Westhuizen's update17 Apr 2018, 10:24
Reviewer Update
I just recieved another invoice from Telkom, waiting more than a month and a half now for cancellation. I will not be paying that invoice as i have been sitting without service sice 27Jan. How can I follow up on canvellation? If i recieve another invoice or get a negative record because of this, you will hear from my lawyer!!!