Worst service ever

My name is Wickus. I requested an order to move my existing adsl line on 24 September to my new residential address which is 500m away from where i used to stay. I made countless calls and follow up calls after i received a call and sms stating they are coming to install my adsl line but nothing happened. Today i called again after receiving a message on the 16/10/15 that they are coming to install today 21/10/15 the line just to follow up. NO ONE came again!! I called telkom once again to ask what is going on? They said the technical department will call me today to inform me whats happening. This was at 15:00, then at 15:30 I received an sms from telkom stating that they are on their way today 21/10/15 to come and install the line. Its now 18:05 and once again NOTHING!